AdapTive Envelope

Terms & Conditions

Clear expectations. Confident partnerships. Professional delivery.

Our Terms & Conditions outline how we work—with transparency, respect, and precision. From project deposits and approvals to shipping schedules, installation milestones, and warranty coverage, every step is documented so your team knows exactly what to expect.

AdapTive Envelope projects follow international quality standards and are governed by fair-deal practices—ensuring reliable outcomes for developers, architects, and clients alike. We’re committed to excellence from first design to final commissioning.

■

1. Introduction

These Terms & Conditions govern all orders, payments, and deliveries between Adaptive Envelope (“we,” “our,” “us”) and the buyer (“you,” “client,” “purchaser”).
By placing an order or deposit, you agree to these terms in full.

2. Pricing & Tariffs

  • All prices shown reflect the pre-tariff base cost of the system.

  • Tariffs, import duties, and customs fees are billed at actual cost at the time of entry into the United States.

  • We do not mark up or profit from tariff charges.

  • Final invoices will include these pass-through costs.

3. Deposits & Payments

  • A 50% deposit is required to initiate production.

  • Final payment, including any applicable tariffs and freight costs, is due prior to delivery or shipment release.

  • Accepted payment methods: ACH, wire transfer, or credit card (fees may apply).

  • Production timelines begin once both deposit and approved drawings are received.

4. Cancellations & Changes

  • Orders are considered custom and cannot be canceled or refunded once production has started.

  • Design changes after approval may result in additional charges and extended lead times.

  • If an order is canceled before production begins, any design or administrative fees may be deducted from the refund.

5. Delivery & Freight

  • Estimated shipping timelines are provided as guidance and are subject to change due to production scheduling, freight delays, or customs processing.

  • Delivery dates are not guaranteed.

  • The client is responsible for providing clear access and any required equipment for offloading.

6. Tariffs & Customs

  • Tariffs and import duties are determined by U.S. Customs and Border Protection based on prevailing trade regulations.

  • These charges are collected before final delivery.

  • We are not responsible for changes to tariff rates or government policy after an order has been placed.

7. Warranty & Product Care

  • All systems carry a manufacturer’s limited warranty covering structural and mechanical components.

  • Warranty does not cover misuse, unauthorized modifications, or damage caused by improper installation not performed by an authorized team.

  • Routine maintenance and care are required to maintain performance and warranty coverage.

8. Code & Compliance

  • Our systems are engineered to meet structural performance requirements.

  • Final code compliance, permitting, and installation responsibility rest with the project’s architect, engineer of record, or local contractor.

9. Limitation of Liability

  • Our liability is limited to the cost of the product purchased.

  • We are not responsible for consequential or incidental damages, lost revenue, or delays caused by third parties.

10. Governing Law

These Terms & Conditions are governed by the laws of the State of Arizona.
Any disputes shall be resolved in the courts located in Maricopa County, Arizona.

11. Updates to Terms

We may update these Terms & Conditions periodically to reflect changes in regulations, tariffs, or company policies.
The version in effect at the time of your order will apply.

Questions?

If you have any questions regarding these Terms & Conditions, please contact us at:
assistance@adaptiveenvelope.com
Scottsdale, AZ