AdapTive Envelope

FrequenTly Asked Questions

We get these questions a lot. Here’s what to know before planning your project.

Getting Started

  • A convertible outdoor room: a motorized roof + motorized glass + low partitions that open fully on good days and seal tight when weather shifts.

  • Our systems integrate automation, lighting, heating, and glass for true climate control. They are engineered to perform in real hospitality and commercial environments, not just provide shade.

  • All three. We design for hospitality patios/rooftops, multifamily amenity decks, and high-end residential casitas/cabanas.

  • Share site photos/plan, rough dimensions, and goals. We’ll propose a layout, budget range (pre-tariff), and timeline, then move to drawings after deposit.

outdoor lounge seating with glass enclosure and ocean view

Pricing, Deposits & Tariff Details

  • Pre-tariff base cost of the system (structure, motors, controls) and listed options. Freight is quoted; tariffs/import fees are billed at actual cost upon U.S. entry.

  • Tariffs fluctuate and are assessed by U.S. Customs at import. Separating keeps pricing accurate and transparent—you see product cost vs. pass-through fees.

  • No. Tariffs and import fees are pass-through at cost.

  • 50% to secure a production slot and begin engineering/shop drawings. Final 50% + any tariffs/import fees + freight is due before delivery/release.

  • Yes—place a 50% deposit online. Your confirmation will state that tariffs/import fees are due at cost on U.S. arrival prior to final delivery.

  • On request, for qualified buyers; otherwise ACH/wire/CC (fees may apply).

retractable roof patio with mixed seating overlooking the water

Project Timeline

  • Typical: 4–12 weeks for design/approvals → 10–12 weeks fabrication after approval → freight/customs → installation window set with your GC/installer.

  • Late approvals, custom finishes, change orders, site readiness, or unusual logistics/weather.

  • Yes—for large or multi-zone projects we can stage deliveries and installs.

indoor–outdoor lounge with retractable pergola, heaters, and TV wall

System Options & Performance

  • Retractable louvers (full open sky), Tilting louvers (precise shade/vent), and Soft-Top (lightweight fabric tension for large spans).

  • Typical single-module spans: Retractable/Tilting ≈ 14′9″; Soft-Top ≈ 42′7″ per module. Larger footprints use multi-bay layouts.

  • VSG5™ motorized vertical stack glass: panels rise/stack to open, lower to seal; clear sightlines, ADA-friendly threshold options.

  • Yes—motorized screens for glare, wind, and insects; integrate with roofs/glass.

  • Integrated drainage/gutters; optional wind/rain sensors and preset scenes.

long rooftop terrace with retractable roof and glass walls, multiple sofas

Design & Engineering

  • We provide engineering documentation; final compliance/permitting is coordinated with your architect/engineer of record and AHJ requirements.

  • lush/low-profile options available; we’ll detail transitions in drawings.

  • Engineered per project location and code category; confirm loads during design.

  • Stock RAL 7016 Anthracite Matte; custom RAL by special order.

  • Standard 120–240V depending on system count; low-voltage for controls. We’ll issue a one-page MEP brief for the GC.

close-up of yellow and gray sofas by oceanview glass enclosure

Continue your journey — explore, learn, or take action.

Installation & Maintenance

  • Certified partners or your GC—your choice. We provide install docs, coordination calls, and commissioning.

  • Retrofit-friendly. Many patios remain partially operational or reopen quickly; multifamily installs can be phased to limit resident impact.

  • Low. Periodic cleaning, track checks, and seasonal inspections. We provide care guides; service parts (motors/sensors/glass) are readily available.

  • Yes—on-site or virtual. We set scenes (lunch/golden hour/evening) and show daily best practices.

oceanfront lounge seating with retractable glass enclosure and modern design

Changes, Cancellations & Warranty

  • Yes, during drawings. Changes after production release may affect cost/timeline.

  • Custom orders aren’t cancellable once production starts; pre-production cancellations may incur design/admin fees.

  • Manufacturer limited warranties on structure and motors; excludes misuse/unauthorized modifications. Full terms on the Terms & Conditions page.

modern rooftop patio with retractable roof system and ocean views

Shipping & Logistics

  • U.S. nationwide; selected international by arrangement.

  • Our logistics partner or your broker. Tariffs/duties billed at cost on arrival.

  • Yes—often reduces freight cost and simplifies receiving.

retractable pergola with seating and heaters in luxury oceanfront setting

ROI & Case Studies

  • Varies by venue; many hospitality projects see 12–18 months. Use our ROI Calculator to run your seat count, average check, and added days.

  • Yes—see Case Studies for revenue lift, guest experience, and programming wins.

long oceanview terrace with retractable roof and modern furniture layout

Online Checkout & Legal Notices

  • 50% deposit, pre-tariff pricing, freight as quoted, and tariffs/import fees billed at actual cost upon U.S. entry. Final balance due before delivery/release.

  • Tariff & Payment Policy, Terms & Conditions, and Privacy Policy in the footer.

colorful modern sofas beneath retractable glass system with coastal backdrop

Contact & Support

  • Use Specs/Design Downloads (when available) or request the spec pack via Contact—we’ll send cut sheets, typical details, and MEP notes.

  • Book a Consultation—we’ll evaluate site, budget, and ROI targets and recommend the right roof/glass/partition package.

evening lounge area with retractable roof, glass walls, and ambient lighting

Continue your journey — explore, learn, or take action.

Still have questions?

Let’s talk through your project.

BOOK A CONSULTATION

Pricing reflects pre-tariff base cost. Tariffs and import fees are government-assessed at U.S. entry and billed at actual cost prior to delivery.
All timelines are estimates. Final compliance and permitting are coordinated with the project’s architect/engineer of record.